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There is really no sense in reinventing the wheel. Yet many organisations try hard to do just that in their IT Service Management environment. They invest large amounts of money, building a customised ITSM solution for their organisation. A waste of money, if you ask us.
In our experience, the processes differ little from the usual processes in the market. Therefor we have developed IT-Guardian, a best-practice ITSM solution in which proven processes have already been modelled in the tools. With IT-Guardian we take an integrated approach and provide a firm foundation for professional governance.
Bring harmony in your IT and business portfolio’s, make smarter investment decisions and focus all staff on the corporate ambition.
Magnesium PPM was created on the ServiceNow platform as Good Practice based on ITBM (IT Business Management) and covers the processes of Idea, Demand, Program, Project and Portfolio Management.
A new way of working, bridging the gap between Development and Operation and giving the business what it wants: speed.
Ease the pressure on your HR department and streamline your HR services by providing a user friendly self-service portal.
Our Software Asset Management model enables you to survey and manage the software landscape on a structured basis.
Restore order to your application landscape in an controllable way and keep it stable and future-proof from now on.
With Consumption Based Costing you will make IT costs transparent, manageable and billable to users, on the basis of actual use of IT.
Make strong, smart and right decisions, based on a reliable and clear performance overview of the entire IT organisation.
Using a professional End User Portal, you reduce the pressure on the support desk, while enabling end users to manage their own IT issues.