IT4IT™ Training Institute
As a full service IT4IT™ implementer we also offer a range of professional IT4IT™ trainings in our well-quipped training facilities in Rijswijk. Or if you prefer, in your own office of course. And as you may expect from a typical hands-on consulting firm like Logicalis SMC, we emphasize on a rapid learning curve and a practical approach, enabling your staff to get the best out of your tools and in fact, your whole IT environment. So if you invest in new tools and a new way of working, don’t forget to have your people trained well. It will make your investment actually work!
They are all certified implementation consultants and instructors who teach your co-workers in a pleasant and attractive way. They make a sound translation from theory to daily IT4IT reality, enabling your staff to quickly put their knowledge into practice within their own environment. When they get back to the office they will have the skills to make your IT-department perform at its best.
All training material is included, as well as a varied lunch and some time to relax between the sessions. Especially group training to 10 participants are interesting since we can offer them for a fixed price, making the cost per participant very attractive.
Our training portfolio
Executive IT4IT™ introduction
A non-technical, four hour introduction to the IT4IT reference architecture for executives who want to understand the concept and how it can help streamline the IT department, improving service to the business.
IT4IT™ Foundation Training
A two-day classroom based training that provides the overview of IT4IT™, the Open Group’s reference architecture for managing the business of IT.
This three-day interactive training starts on a basic level and rapidly expands to cover client scripting (using GlideForm) and server scripting (using GlideRecord and Business Rules).
ServiceNow Performance Analytics for Administrators
During this two-day interactive training course attendees will learn best practices for using and administering the premium ServiceNow Performance Analytics application.
ServiceNow Service Mapping
A three‑day interactive training course, during which attendees will gain in‑depth knowledge and practice in configuring and using ServiceNow Service Mapping.
ServiceNow System Administration
This three-day interactive training focusses on working on the system administration functions in your own ServiceNow instance. A secure environment that enables you to carry out basic administration and configuration tasks.
During this two-day interactive training course, you will gain in-depth knowledge and practice in configuring and using ServiceNow Discovery.
IT-Guardian is our proven ready-for-use, ITSM-solution including pre-defined processes and appropriate tools. It is based on 15 years of experience in IT Service Management and fit for any organisation.
Change Management process
The class ‘Change Management process’ covers the fundamentals of the Change Management processes in the IT-Guardian Service Model and includes hands-on training in using the IT-Guardian Service Model.
The class ‘Problem Management process’ covers the fundamentals of the Problem Management processes in the IT-Guardian Service Model and includes hands-on training in using the IT-Guardian Service Model.
Call - Incident Management process’
The class ‘Call - Incident Management process’ covers the fundamentals of the Call & Incident Management processes in the IT-Guardian Service Model, and includes hands-on training in all the phases of these processes.